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FAQs About the 2010 Prius/2010 Lexus HS 250h Recalls

What Owners Of The New Prius and Lexus HS 250h Need To Know


Q: What is the problem with the 2010 Prius and Lexus HS 250h?

A: The anti-lock brake system in the 2010 model-year Prius and Lexus HS 250h, in normal operation, engages and disengages rapidly (many times per second) as the control system senses and reacts to tire slippage. Some owners have reported inconsistent brake feel during slow and steady application of the brakes on rough or slick road surfaces when the anti-lock brake system is activated.

Q: What is Toyota doing about the problem?

A: Toyota has responded to owner concerns with a running production change for the 2010 Prius that was introduced last month, improving the ABS system’s response time, as well as the system’s overall sensitivity to tire slippage.

The recall will allow Toyota dealers to perform this software update in the anti-lock brake systems of 2010 Prius vehicles sold prior to this production change.

The software adjustment planned for the Lexus HS 250h is being finalized and will be announced very soon.

Q: What should 2010 Prius and Lexus HS 250h customers do if they experience this braking issue?

A: Pressing hard on the brake pedal will stop the vehicle safely.

Q: Are these vehicles safe to drive until they get their update?

A: The vehicles are safe to drive because pressing hard on the brake pedal will stop the vehicle.

Q: When can I get my vehicle fixed?

A: Toyota will begin sending letters to Prius owners included in this recall by mail next week and Lexus HS 250h owners within the next few weeks to let them know when to bring their vehicles into a dealership. Owners will only receive a letter if their vehicle is involved in the recall.

Q: How long will it take for a dealer to repair my vehicle?

A: The software update should only take approximately 30 minutes to install, depending on the dealer's work load.

Q: Is the repair covered by warranty? Will drivers have to pay any money out of pocket for this work?

A: Toyota will cover all repair costs associated with this work.

Q: Is this recall related to the ongoing Toyota recalls associated with sudden unintended acceleration?

A: No, this recall is unrelated to the ongoing recall of Toyota vehicles for sticking gas pedals and floor mat entrapment issues.

Q: Why does this only impact 2010 Prius models?

First- and second-generation Prius vehicles use a different ABS system so they are not being recalled.

Q: How many vehicles are impacted?

A: This recall involves approximately 133,000 2010 model year Prius vehicles and 14,550 2010 Lexus HS 250h vehicles.

Q: Where can I get more information about this recall?

A: Information for Toyota customers can be found at www.toyota.com/recall and at the Toyota Customer Experience Center at 1-800-331-4331.

Information for Lexus customers can be found at www.lexus.com and at the Lexus Customer Assistance Center at 1-800-255-3987.

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